Supporting digital Innovation at a magic circle law firm
Grayce Analyst, Jack Brears shares insights on digital transformation at a magic circle law firm.
I have been with Grayce since April 2019. I’m currently on assignment at a magic circle law firm, working in their Global Technology & Innovation division. It’s a large area of the business that is currently mid-way through a firm-wide digital transformation. Since starting there, I’ve had a number of roles and worked on a number of different projects – in areas such as knowledge management, innovation and the IT management office.
Global technology & innovation
My role is equally split between change, comms, resourcing and portfolio management. When all of these things come together, I am supporting the digital transformation programme as a whole. Digital adoption is a change initiative that I’ve been particularly involved in over recent months and this has meant working with stakeholders across the business (partners, associates, counsel, senior directors) to encourage the adoption of our latest technology. Much of my change work is data-driven, requiring an eye for detail and analytics. Programmes such as Power BI, SPSS and Excel are huge enablers for that.
My client has made the decision to transform its business with technology. When large organisations are undergoing complex change, adoption of that change cannot be implicit. I support the business to adopt the technology that IT teams provide, ultimately resulting in their people working smarter not harder.
Great minds don't think alike
The law firm has always approached innovation with creativity. It’s that element of ‘cognitive diversity’ that makes innovation possible. Personally, I approach problems with a data-driven mindset. For me, the biggest challenge so far on client site was getting to grips with technical terminology and IT-talk. I come from a clinical and research background in Psychology and, although I’ve always had a technical mindset, have never delved into the world of IT change. The key to successful innovation is to have the right mix of diverse skillsets, ideas and creativity of thought in the team – great minds don’t think alike!
My biggest achievement on client site so far was co-ordinating TechFest, a week of virtual sessions focused on the client's technology. This event attracted the support of over 800 people across the business and was a great opportunity for me to start working with colleagues in other regions. It was also part of our digital adoption initiative, which is now an integral aspect of the digital transformation strategy.
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