My Grayce journey in payments and Fintech

Grayce Analyst, Lucy Duncan reflects upon her time at Grayce, working with leading payments companies. 

Now that I’m approaching the end of the Grayce Development Programme, it seems like a fitting time to reflect upon the journey and experiences I’ve had over the past three years.

Throughout the Development Programme, I have had the opportunity to work in a variety of different change and transformation roles across two clients, within the payments industry. My first client assignment was at a leading global payments provider and the second at a fintech start-up helping banks (re)enter this increasingly competitive industry. The chance to work at two contrasting organisations has been extremely insightful and broadened my knowledge within the industry.

On client site, my roles have varied from analytical roles to project management, working within areas such as strategy, infrastructure, operations and delivery. Each role has presented new challenges to overcome and areas for development. Looking back, being thrown into the deep end from day one and the steep learning curve, as a result, has been an invaluable experience.

At my first client, I carried out a variety of different analytical roles; from working on key strategic projects such as the integration of two leading payments companies, location strategy and annual planning, to more operational activities such as reporting, cost analysis and managing an interim process.

Just over halfway through the Development Programme, the opportunity arose to move clients to a fintech start-up. This new challenge presented a chance to work in a fast-paced environment, with an increased level of responsibility. Initially working as a Project Analyst within customer experience, my role consisted of mapping end-to-end customer journeys from lead generation through to in-life.

Moving into a project management role almost 6 months ago, I became responsible for managing the delivery of a public website. My role as a project manager continues to evolve, more recently helping to create and implement a payments delivery plan of core features and enhancements.