Grayce X United Utilities

Grayce x Leading UK Water Company

Driving Data-Led Transformation for United Utilities

Since 2023, Grayce has partnered with UU, deploying Analysts to support strategic change and data‑driven transformation, helping optimise resources, improve detection capabilities, and advance sustainability outcomes.

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The challenge

The directorate aims to streamline business processes and to use data more effectively to manage and reduce water demand. These are key drivers behind some of UU’s AMP-8 targets. Achieving these objectives required advanced analytical skills, technical innovation, and the ability to drive change at scale.

The solution

Grayce deployed a team of skilled Analysts into the Directorate to bring fresh perspectives and technical expertise, quickly integrating into the client’s environment.

Key initiatives included:

Advanced Data Modelling: Grayce Analysts developed and maintained a robust data model, which serves as a foundation for demand insights & automation within the organisation. This enables analytics into consumption patterns and meter asset health as well as supporting the detection of leaks.

Leakage Detection & Automation: Grayce Analysts developed an end-to-end automation pipeline for customer-side leak detection and notification. By automating these processes, leak duration was reduced, minimising water wastage and delivering both environmental and financial benefits.

Operational Dashboards & Reporting: Grayce Analysts have built dashboards and reports for senior leadership, providing enhanced visibility into leaks and consumption patterns, both of which are key components of wider operational targets.

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The Impact & Why it Matters

Through this partnership, Grayce delivered:

Enhanced technical long-term capability and upskilling for Grayce Analysts in UU teams.

Accelerated adoption of cloud-based platforms and automation tools.

Improved cross-functional collaboration.

Tangible progress towards the client’s sustainability and efficiency targets.

Grayce’s flexible, high-calibre talent model delivers the skills that enable the water company to deliver excellence in project execution, drive meaningful change, and realise long-term value. This partnership exemplifies how Grayce supports large organisations to unlock the full potential of their data and deliver on strategic priorities.

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